Privacy Policy

Privacy statement

Real Roots respects the privacy of Website visitors, in particular the rights of visitors concerning the automated processing of personal data. To ensure full transparency with our customers, we have therefore formulated and implemented a policy regarding these processing activities, their purpose, and the options available to data subjects to exercise their rights as effectively as possible.  

For all additional information about the protection of personal data, please visit the website of Personal Data Authority

Until you accept the use of cookies and other tracking systems on the website, we will not place any non-anonymized analytics cookies and/or tracking cookies on your computer, mobile phone or tablet.

By continuing to visit the Website, you accept the following terms of use.  

The current version of the privacy statement available on the Website is the only version that applies for as long as you visit the Website, until a new version replaces the current version.

Article 1 – Legal provisions

Website (hereinafter also “the website”): https://www.realroots.nl/

Controller responsible for the processing of personal data (hereinafter also: “the administrator”): Real Roots B.V., located at Nikkelweg 373, 2401 MM Alphen aan de Rijns, Chamber of Commerce number: 42021191

Article 2 – Access to the website

Access to and use of the website is strictly personal. You may not use this website or the data and information provided on it for commercial, political or advertising purposes, or for any commercial offers, and in particular not for unsolicited electronic offers.  

Article 3 – Website content  

All brands, images, texts, comments, illustrations, (animated) pictures, video footage, sounds, as well as all technical applications that may be used to make the website function and, more generally, all components used on this site, are protected by law through intellectual property rights. Any reproduction, repetition, use or adaptation, in any manner whatsoever, of all or part thereof, including the technical applications, without the prior written permission of the responsible party, is strictly prohibited. If the administrator does not immediately take action against any infringement, this may not be construed as tacit permission or as waiving the right to take legal action.

Article 4 – Website management

For the proper management of the website, the administrator may at any time:

suspend, interrupt, or restrict access for a particular category of visitors to all or part of the website

remove any information that may disrupt the operation of the website or violate national or international law or internet etiquette

temporarily make the website unavailable in order to carry out updates.

Article 5 – Responsibilities

The administrator is in no way responsible for failures, malfunctions, difficulties, or interruptions in the operation of the website, making the website or any of its functionalities inaccessible. How you connect to the website is your own responsibility. You must take all appropriate measures yourself to protect your equipment and data against, among other things, internet virus attacks. You are also responsible for the websites and data you access on the internet.

The administrator is not liable for legal proceedings brought against you:
due to the use of the website or services accessible via the internet
due to violation of the terms of this privacy policy

The administrator is not responsible for any damage you, third parties, or your equipment may suffer as a result of connecting to or using the website. You will refrain from taking any action against the administrator as a result.

If the administrator becomes involved in a dispute as a result of your use of this website, they are entitled to recover from you all damages they suffer or will suffer as a result. 

Article 6 – Data collection

Your data is collected by one or more external processors. Personal data means all information about an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more elements specific to their physical, physiological, genetic, psychological, economic, cultural, or social identity.

The personal data collected on the website are primarily used by the administrator to maintain relationships with you and, where applicable, to process your orders.  

We collect reviews through the WebwinkelKeur platform. If you leave a review through WebwinkelKeur, you are required to provide your name, city of residence, and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name and city of residence on its own website. In some cases, WebwinkelKeur may contact you to ask for an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of its services; we have given WebwinkelKeur permission to do so. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Article 7 – Your rights regarding your data

Pursuant to Article 13(2)(b) of the GDPR, everyone has the right to access and rectify or erase their personal data, or restrict the processing of their data, as well as the right to object to processing and the right to data portability. You can exercise these rights by contacting us at info@realroots.nl 

Every request to this effect must be accompanied by a copy of a valid identity document bearing your signature and stating the address at which you can be contacted. You will receive a response to your request within 1 month of submitting it. Depending on the complexity and number of requests, this period may, if necessary, be extended by 2 months.

Article 8 – Processing of personal data

In the event of a violation of any law or regulation of which the visitor is suspected and for which the authorities require personal data collected by the administrator, the data will be provided to them following an explicit and reasoned request from those authorities, after which the personal data will no longer be covered by the provisions of this privacy statement. 

If certain information is necessary to access specific website functionalities, the controller will indicate that providing this information is mandatory when requesting the data.

Article 9 – Commercial offers

You may receive commercial offers from the administrator. If you no longer wish to receive them, send an email to the following address: info@realroots.nl

Your data may be used by the controller's partners for commercial purposes. If you do not wish this to happen, send an email to the following address: info@realroots.nl 

If you encounter any personal data while visiting the website, you must refrain from collecting it or from any other unauthorized use, as well as from any act that infringes on the privacy of that person or those persons. The administrator is in no way responsible in the situations described above. 

Article 10 – Data retention period

The data collected by the website administrator will be used and retained for the period prescribed by law. 

Article 11 – Cookies 

1. A cookie is a small text file placed on your computer's hard drive when you visit our website. A cookie contains data that allows you to be recognized as a visitor each time you visit our website. This makes it possible to tailor our website specifically to you and make logging in easier. When you visit our website, a banner appears informing you about the use of cookies. By continuing to use our website, you accept their use. Your consent is valid for a period of thirteen months.  

2. We use the following types of cookies on our website:

– Functional cookies: such as session and login cookies for tracking session and login information. 
– Anonymized analytical cookies: to gain insight into visits to our website based on information about visitor numbers, popular pages, and topics. This allows us to better tailor our communications and information provision to the needs of visitors to our website. We cannot see who visits our websites or from which computer the visit takes place. 
– Non-anonymized analytical cookies: to gain insight into visits to our website based on information about visitor numbers, popular pages, and topics. This allows us to better tailor our communications and information provision to the needs of visitors to our website. 
– Tracking cookies: such as advertising cookies intended to display relevant advertisements. Personal interests can be inferred from information about websites visited. This enables organizations, for example, to show targeted advertisements to their website visitors. Tracking cookies make it possible to create profiles of people and treat them differently. Tracking cookies generally involve the processing of personal data.  

3. More specifically, we use, among others, the following cookies:

– Anonymized Google Analytics (analytical cookies)
– Google Analytics (analytical cookie) 
– Facebook (tracking cookie)
– Google Adwords (tracking cookie)

When you visit our website, cookies from the data controller and/or third parties may be installed on your device. 

For more information about the use, management, and deletion of cookies for each type of device, please consult the following link:  https://autoriteitpersoonsgegevens.nl

Article 12 – Images and products offered

No rights may be derived from the images accompanying the products offered on the website.

Article 13 – Applicable law

These terms are governed by Dutch law. The court in the location where the administrator is established shall have exclusive jurisdiction over any disputes concerning these terms, unless a statutory exception applies. 

Article 14 – Contact

For questions, product information, or information about the website itself, please contact: Gino Aandewiel, info@realroots.nl

Article 15 – Cookies & Cookie Statement

This privacy statement has been effective since 19 November 2022 until further notice.