Return Policy

30-Day Money-Back Guarantee

Is a product not to your satisfaction? We’re sorry to hear that. That’s why we offer a 30-day money-back guarantee on our products.

You can return a product up to 30 days after receipt. The conditions below apply to both opened and unopened products.

Important conditions

- Products can be returned up to 30 days after delivery.

- Opened products are eligible for our 30-day money-back guarantee.

- To prevent misuse, we accept a maximum of 2 products per order for return, including a maximum of 1 item of the same product.

- Biltong and Hart Bites are air-dried meat products and, for food safety reasons, cannot be returned, even unopened. They are covered by our 30-day money-back guarantee, with a maximum of 1 package per product reimbursed.

- Green Pasture Cod Liver Oil products are excluded from this policy. These products cannot be returned after opening.

- The policy for opened products applies exclusively to products from Real Roots.

How can I return my order?

Unopened products

Are the products still unopened? You can easily register your return through our returns portal:

👉 https://realroots.shipping-portal.com/rp/

After registering, you will receive further instructions for returning your order.

Opened products

Would you like to return an opened product under our 30-day money-back guarantee? Please contact our customer service first at:

📧 support@realroots.nl

Opened products cannot be returned directly through the returns portal. Please contact support@realroots.nl first. Include your order number and the reason for the return so that we can arrange the appropriate return process.

Please include:

- Your order number
- The product you wish to return
- The reason for the return

We will then inform you about the further return process.

How long do I have to return my order?

You have 30 days from receipt of your order to change your mind. Within this period, you can register your return and send the product back.

What are the return costs?

We charge a contribution of approximately €6 for the Netherlands and Belgium for returning and processing a return shipment. This amount will be deducted from the purchase amount to be refunded.

What is the return address?

Real Roots
Fluorietweg 14B
1812 RR
Alkmaar

What happens after I return my order?

As soon as we have received and processed your return shipment, you will automatically receive confirmation. Any refunds will then be processed using the same payment method used to place the order.

When will I receive my refund?

As soon as we have received and processed your return shipment, you will receive the amount due through the same payment method you used to pay. Any shipping and return costs will, where applicable, be deducted from the amount to be refunded. The refund will be issued no later than 7 days after the return has been processed.

Contact us

Do you have questions about a return or would you like to use our 30-day money-back guarantee? Please contact us at:

📧 support@realroots.nl

We’ll be happy to help.

My question isn’t listed

Do you have any other questions or comments about our returns service? Feel free to contact us at support@realroots.nl. Our team is ready to help.